I also agree. Initially I had an HTC 8525 and loved it; except it couldnt be used as a remote to my stereo (airport express thru itunes). I worked for the company (at&t) till early this year (8 years svc) and was told that we would have 3G sometime this year. I didnt get the iphone because of the 3G nor the quality of calls but after sorely paying for my iphone and my girlfriends for over a year, I started to wonder why I was paying for the *G*. The legal statement at&t makes is that you are paying a subsidy for the phone (even though well documented thru cnets website, its only around 200.00 to produce a 3g/3gs) cost. All the other major carriers including Altell, (Now verizon) Verizon, Sprint, etc have 3G in our area. Why do we pay for something we dont get? At&t has had plenty of time (and money) to upgrade the network. A small yet no where near resolving answer is: When at&t acquired so many assets in the last few years, (cingular & att merger) they saved those extra cellphone towers using additional frequencies like 850, 900, 1800 mhz (may be wrong on exact band). Since the valley only had 1 carrier & there was no overlap of frequencies/towers, they had to build all new towers in the appleton, green bay, oshkosh, fond du lac areas. ATT Wisconsin's cheif guy scott vanderson stated how much investment that at&t was making wirelessly (and if you know uverse etc) in NE WI where most of its land based services(phone, tv, internet etc) are. Ironically they forgot we wanted 3G. I know my post has added quite a bit. I initially was seeing if many or few people were complaining about the lack of service, 3G or dropped calls in our area. I was hoping to find a lawsuit in the progress ironically because I am tired of paying for crappy, shotty service. When you are paying 140.00 PLUS a month for 2 cellphones and only 550 anytime minutes.. you know you've A.) been seriously duped B.) love your service and dont mind/very wealthy.

This is far from the first or last complaint about at&t. Including their inability to remove the codes that prevent mms messaging(i used that system as an employee and it CERTAINLY!! CERTAINLY!! would not have taken me 2 months 6 days to remove the codes from all the iphone accounts, even if I was working 8 hours a day.. which usually I ended up working 10-12) so the gotta remove codes is crap. Additionaly there was the network infrastructure upgrade. Who wants to send an mms on 2.5g (which is really like 156kps) raise your hand :). So assuming we get 3G on October 7th as promised by several at&t wireless agents between oshkosh and appleton stores, we then expect to see our quality of service drop even worse because we can all (iPhone users) then send mms & then network wont be able to handle it like chicago, seattle, new york, houston, la, san diego/francisco? Not to rant on your blog, I only want to add serious points to it and to raise awareness among unhappy NE wisconsin customers. We Pay for something. Especially the 3G and 3GS customers. We do not get it. (disclaimer: 3G not availiable in all areas, nations fastest 3G network, largest worldwide) Who cares if I can get 3G in mexico, canada, asia or somewhere else? I am not paying for it there. If my comments can be helpful to the writer or to others seeking to join together and vent concerns or advance forward, then I am happy for writing this long relief. If it didnt cost me 350.00 to release my contract & the cost of new phones (that im aware of there is no other gsm carrier in the valley that I could jail break my iphone & use it on) and data plans, I would cancel at&t.

I agree AT&T is horrible. I bought an iphone in August '08 with a 2-year contract. I wanted to upgrade to a 3gs ($299) in August '09 but was told no, I would have to wait until February '10 unless I wanted to pay the full price of $499. Even Sprint will let you upgrade your phone with a contract extension, but not AT&T. The result is they lost a sale for Apple. Now like you, as much as I love my iphone, I'm considering getting another pda/smartphone becuase AT&T's service is so bad. They also lied to me saying that Apple was imposing the restrictions on the upgrades. The folks at Apple told me that AT&T imposes the restrictions and I believe them.