Welcome!

Apache Authors: Liz McMillan, Pat Romanski, Elizabeth White, Christopher Harrold, Janakiram MSV

News Feed Item

Salesforce.com Expands Chatter Private Beta and Launches ChatterExchange - Accelerating the Market Shift to Cloud 2, the Next Cloud Computing Paradigm

Cloud 2 combines next generation mobility, social collaboration and real-time information access, creating new levels of productivity and taking enterprise cloud computing to the next level

NEW YORK, April 8 /PRNewswire-FirstCall/ -- Salesforce.com (NYSE: CRM), the enterprise cloud computing (http://www.salesforce.com/cloudcomputing/) company, today announced it is accelerating the market shift to the next cloud computing paradigm, Cloud 2. The first phase of cloud computing was about leveraging technologies that were low cost, fast and easy to use on your desktop. Cloud 2 represents the next generation of cloud computing, one that is inherently social, collaborative and delivers real-time access to data and information across new mobile devices.

(Logo: http://www.newscom.com/cgi-bin/prnh/20050216/SFW105LOGO)

To meet the overwhelming demand for social enterprise apps, and to accelerate the shift to Cloud 2, salesforce.com has extended the Salesforce Chatter private beta program to more than 500 companies, including customers like Enterasys Networks and Saatchi & Saatchi. In addition, the company launched the AppExchange 2, with the ChatterExchange, a new category for social enterprise applications.

Comments on the News

  • "We are in the era of Cloud 2, where social networking use has surpassed e-mail, Facebook and YouTube use have outpaced search, and new mobile devices like the iPad are creating entirely new ways to interact with information," said Marc Benioff, chairman and CEO, salesforce.com. "With today's announcement, salesforce.com is advancing the shift to Cloud 2, where productivity gains are going to come from real-time collaboration available on any device. We've seen the future of enterprise software, and it looks more like Facebook on the iPad than Yahoo on the PC."
  • "The best innovations from the consumer Web are moving to the enterprise forcing software to evolve," said Denis Pombriant, principle, Beagle Research. "The next decade will see demands for more sustainable business processes and cloud computing will meet the challenge by continuing to tilt away from the desktop and on-premise infrastructure, toward location independent computing that accesses data in the cloud on any mobile device."

Chatter Brings Cloud 2 to the Enterprise

Companies of all sizes and industries have realized that the cloud computing model can deliver tremendous success -- it is low cost, fast and easy to use. With the rise of Facebook, Google and Twitter, companies are realizing there is a smarter way to harness the power of the social networking services made popular by the consumer Web. Salesforce.com accelerates the move to the next cloud computing paradigm, Cloud 2, with Chatter. Chatter is the first social enterprise collaboration solution with profiles, real-time feeds and status updates for not only people, but apps and data become social as well.

Today salesforce.com has announced that the Chatter beta program has been extended to more than 500 customers due to overwhelming demand. Later this year, all 72,500 salesforce.com customers will receive Chatter at no additional charge, making their deployments immediately social.

Comments on the News

  • "Saatchi & Saatchi is beta-testing Chatter and we love it," said Brand DuBose, management director, Saatchi & Saatchi. "Chatter revolutionizes the way our geographically dispersed teams can collaborate and boost productivity from anywhere. With Chatter, our people can change the game by sharing critical information, insights, and best practices to ensure that our biggest ideas and best work are implemented in real-time."

Salesforce.com's Service Cloud 2 Goes Social with Chatter

Salesforce.com has extended the Chatter private beta to more than 250 Service Cloud 2 customers, including Enterasys Networks so they may realize the power of collaborative customer service. Now, the Service Cloud with Chatter allows service agents to stay on top of the most critical customer updates, track service level agreements and knowledge changes, and instantly collaborate with experts across departments to resolve complex customer cases faster, regardless of where the answer may reside. Nearly 9,000 companies are currently using the Service Cloud to realize tremendous benefits. In combining the Service Cloud and Chatter, companies can boost productivity gains by empowering service agents with powerful new capabilities for:

  • Monitoring Priority Cases: Service agents can stay on top of high priority cases, updates to critical knowledge articles, and the latest product updates
  • Locating Expertise: Service agents can follow experts across their organization and instantly get help from other agents, other departments, or from across the company
  • Real-Time Case Collaboration: For high priority cases, service supervisors can assemble the best expertise and information to close complex cases faster
  • SLA Management: Salesforce Chatter proactively can alert service agents of upcoming service level agreement milestones that they must meet
  • Sales-Service Alignment: Service agents and sales reps can share the latest case and opportunity updates for their customer to ensure good service means good business

Comments on the News

  • "Enterasys Networks' swift customer service engagement depends on addressing open cases with the right expertise so reps can resolve particular issues the first time," said Dan Petlon, CIO, Enterasys Networks. "The Service Cloud 2 with Chatter is truly a game-changer in that it allows us to find experts quickly with the power of real-time enterprise collaboration behind each rep."

AppExchange 2 Introduces ChatterExchange: More than Two Dozen New Cloud 2 Apps

Salesforce.com today unveiled the AppExchange 2, which reflects the shift to Cloud 2 and now includes the ChatterExchange, a new category for social enterprise apps. Since its launch in 2005, the AppExchange has been a phenomenal success, having been called the "iTunes of Business Software" by Forbes and winning awards from the SIIA, SD Times and others. With more than 1,000 apps and service listings the AppExchange has reached a number of other amazing milestones:

  • Customers have deployed more than 240,000 applications via AppExchange
  • More than 40 percent of salesforce.com customers have deployed 1 or more apps via AppExchange
  • More than 12,000 leads are passed each month to salesforce.com partners via AppExchange
  • Partners on the AppExchange have received more than $800 million in venture capital funding over the last 5 years.

The AppExchange 2 extends the AppExchange's rich history of providing a single location for customers to try and buy new solutions that can extend the benefits of cloud computing with social-enabled enterprise apps. With the shift to Cloud 2, the demand for social-enabled enterprise apps is becoming clear and compelling. Chatter's rich suite of social collaboration components, including profiles, status updates, and real-time feeds are part of Force.com, enabling developers and salesforce.com partners to build new social business apps. The salesforce.com community has already responded to this new innovation opportunity which is reflected in the newly created ChatterExchange.

  • More than 12 Chatter-Enabled partner applications are now available in the ChatterExchange on AppExchange 2, including: Appirio, CA, Inc., DocuSign, EchoSign, Fairsail, FinancialForce.com, Genius.com, Jobpartners, Jobscience, ServiceMax, Xactium and more.
  • Additionally, more than 15 Force.com Labs apps are available for free in the ChatterExchange on AppExchange 2 to enhance customer Chatter implementations. These include tools and add ons such as: ChatterViz, Chatter Case Triage, Chatter Mass Follower, Chatter Timeline, Chatter Live Tag Cloud, Chatter + Google Alerts, and more.

When Chatter becomes generally available later this year, all 150,000 custom apps built on the Force.com platform can immediately become social.

Comments on the News:

  • "CA shares salesforce.com's vision for customer success in the cloud," said Brian Bell, senior vice president and general manager of the Project and Portfolio Management business unit at CA, Inc. "With the social components of the Force.com platform, inherently collaborative processes like agile development can be amplified. Cloud-based apps like CA Agile Vision can now unlock the innovation potential across an entire enterprise."
  • "This is a new kind of business collaboration we've never seen before," said Jeremy Roche, CEO, FinancialForce.com. "With these new enterprise social capabilities, our new FinancialForce.com application, Chatterbox, has the potential to tear down the walls between the front and back office. It enables companies to proactively monitor business activity and focus the company around solving the big problems -- improving customer service, driving down costs and increasing the bottom line."
  • "Everyday, more companies realize that the cloud computing model liberates the field service function from archaic and cobbled together solutions," said Dave Yarnold, CEO, ServiceMax. "Combining enterprise social capabilities of Chatter with our industry leading field service application will transform the way our customers collaborate, connect and share valuable customer service information across their organizations."

Pricing and Availability

  • Salesforce Chatter is currently scheduled to be generally available in calendar year 2010. Customers who purchase salesforce.com technologies should make their purchase decisions based upon features that are currently available.
  • Salesforce Chatter will be included in all paid editions of Salesforce CRM and Force.com.
  • Service Cloud 2 is available now and pricing starts at $65 per user per month
  • AppExchange 2 and ChatterExchange are live today, please visit http://www.appexchange.com/chatter
  • Customers should contact partners for pricing and availability of their applications.

Supporting Resources

About salesforce.com

Salesforce.com is the enterprise cloud computing company. Based on salesforce.com's real-time, multitenant architecture, the company's platform and CRM applications (http://www.salesforce.com/crm) have revolutionized the way companies collaborate and communicate with their customers, including:

Salesforce.com offers the fastest path to customer success with cloud computing. As of January 31, 2010, salesforce.com manages customer information for approximately 72,500 customers including Allianz Commercial, Dell, Japan Post, Kaiser Permanente, KONE, and SunTrust Banks.

Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase salesforce.com applications should make their purchase decisions based upon features that are currently available. Salesforce.com has headquarters in San Francisco, with offices in Europe and Asia, and trades on the New York Stock Exchange under the ticker symbol "CRM." For more information please visit http://www.salesforce.com, or call 1-800-NO-SOFTWARE.

SOURCE salesforce.com

More Stories By PR Newswire

Copyright © 2007 PR Newswire. All rights reserved. Republication or redistribution of PRNewswire content is expressly prohibited without the prior written consent of PRNewswire. PRNewswire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

@ThingsExpo Stories
Your homes and cars can be automated and self-serviced. Why can't your storage? From simply asking questions to analyze and troubleshoot your infrastructure, to provisioning storage with snapshots, recovery and replication, your wildest sci-fi dream has come true. In his session at @DevOpsSummit at 20th Cloud Expo, Dan Florea, Director of Product Management at Tintri, will provide a ChatOps demo where you can talk to your storage and manage it from anywhere, through Slack and similar services ...
SYS-CON Events announced today that CA Technologies has been named “Platinum Sponsor” of SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY, and the 21st International Cloud Expo®, which will take place October 31-November 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. CA Technologies helps customers succeed in a future where every business – from apparel to energy – is being rewritten by software. From ...
SYS-CON Events announced today that Cloudistics, an on-premises cloud computing company, has been named “Bronze Sponsor” of SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Cloudistics delivers a complete public cloud experience with composable on-premises infrastructures to medium and large enterprises. Its software-defined technology natively converges network, storage, compute, virtualization, and management into a ...
Keeping pace with advancements in software delivery processes and tooling is taxing even for the most proficient organizations. Point tools, platforms, open source and the increasing adoption of private and public cloud services requires strong engineering rigor - all in the face of developer demands to use the tools of choice. As Agile has settled in as a mainstream practice, now DevOps has emerged as the next wave to improve software delivery speed and output. To make DevOps work, organization...
My team embarked on building a data lake for our sales and marketing data to better understand customer journeys. This required building a hybrid data pipeline to connect our cloud CRM with the new Hadoop Data Lake. One challenge is that IT was not in a position to provide support until we proved value and marketing did not have the experience, so we embarked on the journey ourselves within the product marketing team for our line of business within Progress. In his session at @BigDataExpo, Sum...
SYS-CON Events announced today that Ocean9will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Ocean9 provides cloud services for Backup, Disaster Recovery (DRaaS) and instant Innovation, and redefines enterprise infrastructure with its cloud native subscription offerings for mission critical SAP workloads.
DevOps is often described as a combination of technology and culture. Without both, DevOps isn't complete. However, applying the culture to outdated technology is a recipe for disaster; as response times grow and connections between teams are delayed by technology, the culture will die. A Nutanix Enterprise Cloud has many benefits that provide the needed base for a true DevOps paradigm.
With major technology companies and startups seriously embracing Cloud strategies, now is the perfect time to attend @CloudExpo | @ThingsExpo, June 6-8, 2017, at the Javits Center in New York City, NY and October 31 - November 2, 2017, Santa Clara Convention Center, CA. Learn what is going on, contribute to the discussions, and ensure that your enterprise is on the right path to Digital Transformation.
SYS-CON Events announced today that T-Mobile will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. As America's Un-carrier, T-Mobile US, Inc., is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The Company's advanced nationwide 4G LTE network delivers outstanding wireless experiences to 67.4 million customers who are unwilling to compromise on ...
SYS-CON Events announced today that SoftLayer, an IBM Company, has been named “Gold Sponsor” of SYS-CON's 18th Cloud Expo, which will take place on June 7-9, 2016, at the Javits Center in New York, New York. SoftLayer, an IBM Company, provides cloud infrastructure as a service from a growing number of data centers and network points of presence around the world. SoftLayer’s customers range from Web startups to global enterprises.
SYS-CON Events announced today that CrowdReviews.com has been named “Media Sponsor” of SYS-CON's 20th International Cloud Expo, which will take place on June 6–8, 2017, at the Javits Center in New York City, NY. CrowdReviews.com is a transparent online platform for determining which products and services are the best based on the opinion of the crowd. The crowd consists of Internet users that have experienced products and services first-hand and have an interest in letting other potential buyers...
The taxi industry never saw Uber coming. Startups are a threat to incumbents like never before, and a major enabler for startups is that they are instantly “cloud ready.” If innovation moves at the pace of IT, then your company is in trouble. Why? Because your data center will not keep up with frenetic pace AWS, Microsoft and Google are rolling out new capabilities In his session at 20th Cloud Expo, Don Browning, VP of Cloud Architecture at Turner, will posit that disruption is inevitable for c...
SYS-CON Events announced today that Infranics will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Since 2000, Infranics has developed SysMaster Suite, which is required for the stable and efficient management of ICT infrastructure. The ICT management solution developed and provided by Infranics continues to add intelligence to the ICT infrastructure through the IMC (Infra Management Cycle) based on mathemat...
SYS-CON Events announced today that SD Times | BZ Media has been named “Media Sponsor” of SYS-CON's 20th International Cloud Expo, which will take place on June 6–8, 2017, at the Javits Center in New York City, NY. BZ Media LLC is a high-tech media company that produces technical conferences and expositions, and publishes a magazine, newsletters and websites in the software development, SharePoint, mobile development and commercial UAV markets.
Now that the world has connected “things,” we need to build these devices as truly intelligent in order to create instantaneous and precise results. This means you have to do as much of the processing at the point of entry as you can: at the edge. The killer use cases for IoT are becoming manifest through AI engines on edge devices. An autonomous car has this dual edge/cloud analytics model, producing precise, real-time results. In his session at @ThingsExpo, John Crupi, Vice President and Eng...
SYS-CON Events announced today that Telecom Reseller has been named “Media Sponsor” of SYS-CON's 20th International Cloud Expo, which will take place on June 6–8, 2017, at the Javits Center in New York City, NY. Telecom Reseller reports on Unified Communications, UCaaS, BPaaS for enterprise and SMBs. They report extensively on both customer premises based solutions such as IP-PBX as well as cloud based and hosted platforms.
The buzz continues for cloud, data analytics and the Internet of Things (IoT) and their collective impact across all industries. But a new conversation is emerging - how do companies use industry disruption and technology enablers to lead in markets undergoing change, uncertainty and ambiguity? Organizations of all sizes need to evolve and transform, often under massive pressure, as industry lines blur and merge and traditional business models are assaulted and turned upside down. In this new da...
In his General Session at 16th Cloud Expo, David Shacochis, host of The Hybrid IT Files podcast and Vice President at CenturyLink, investigated three key trends of the “gigabit economy" though the story of a Fortune 500 communications company in transformation. Narrating how multi-modal hybrid IT, service automation, and agile delivery all intersect, he will cover the role of storytelling and empathy in achieving strategic alignment between the enterprise and its information technology.
Web Real-Time Communication APIs have quickly revolutionized what browsers are capable of. In addition to video and audio streams, we can now bi-directionally send arbitrary data over WebRTC's PeerConnection Data Channels. With the advent of Progressive Web Apps and new hardware APIs such as WebBluetooh and WebUSB, we can finally enable users to stitch together the Internet of Things directly from their browsers while communicating privately and securely in a decentralized way.
SYS-CON Events announced today that MobiDev, a client-oriented software development company, will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place June 6-8, 2017, at the Javits Center in New York City, NY, and the 21st International Cloud Expo®, which will take place October 31-November 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. MobiDev is a software company that develops and delivers turn-key mobile apps, websites, web services, and complex softw...