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@CloudExpo: Article

Improving Software Services

HP BSM software newly harnesses Big Data analysis to better predict, prevent, and respond to IT issues

HP this week announced a new version of its HP Business Service Management (BSM) software to endow IT organizations with big data analysis capabilities across mobile, hybrid, and cloud IT environments.The goal: To significantly improve the performance and availability of software services.

As organizations have adopted virtualization and cloud technologies, the complexity to effectively monitor trouble across these systems has skyrocketed. And, with the rise of shared services, IT no longer knows or controls all the technologies supporting their businesses.

So HP has broadened its BSM solutions to deliver better end-to-end visibility into IT applications and services  by exploiting powerful, real-time and historical analytics. With enhanced BSM, IT can anticipate performance and trouble issues before they happen. [Disclosure: HP is a sponsor of BriefingsDirect podcasts.]

“IT organizations are looking for new ways to deliver predictable service levels," said Ajei Gopal, senior vice president and general manager, Hybrid and Cloud Products, Software at HP. “The new HP Business Service Management software delivers end-to-end operational intelligence to help IT make better decisions and improve service levels in complex, dynamic IT environments.”

Operational analytics

New to HP BSM is HP Operational Analytics (OpsAnalytics), a capability that delivers ongoing intelligence about the health of IT services by automating the correlation and analysis of consolidated data, including reams of machine data, logs, events, topology, and performance information.

OpsAnalytics is enabled through the integration of HP ArcSight Logger, a universal log management solution, with correlation capabilities of HP Operations Manager i (OMi), and the predictive analytics of HP Service Health Analyzer (SHA). This combination delivers deep visibility and insight into nearly any performance or availability issue, so, says HP, IT operators can:

  • Remediate known problems before they occur with predictive analytics that forecast problems and prioritize issues based on business impact
  • Proactively solve unknown issues by collecting, storing, and analyzing IT operational data to automatically correlate service abnormalities with the problem source
  • Resolve incidents faster with knowledge based on historical analysis of prior similar events that contains search capabilities across logs and events.

HP BSM further helps clients maximize IT investments with end-to-end visibility across heterogeneous environments, enabling clients to:

  • Ensure service availability with a 360-degree view of IT performance, gathered by aggregating data from disparate sources into a single dashboard using out-of-the-box connectors to a range of management frameworks, including IBM Tivoli Enterprise Console and IBM Tivoli Monitoring and Microsoft System Center
  • Resolve and improve performance of applications running in OpenStack and Python cloud environments with diagnostics that pinpoint performance bottlenecks
  • Improve availability of web and mobile applications through greater insight into client side performance issues.

HP also enables virtualization administrators to diagnose and troubleshoot performance bottlenecks in highly virtualized environments with HP Virtualization Performance Viewer (vPV), which helps reduce operational resources by up to 70 percent and decrease time to problem resolution by up to 50 percent, and is available as a free download, said HP.

The free versions of HP Virtualization Performance Viewer (vPV) and HP ArcSight Logger are available to download from and respectively.

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At Interarbor Solutions, we create the analysis and in-depth podcasts on enterprise software and cloud trends that help fuel the social media revolution. As a veteran IT analyst, Dana Gardner moderates discussions and interviews get to the meat of the hottest technology topics. We define and forecast the business productivity effects of enterprise infrastructure, SOA and cloud advances. Our social media vehicles become conversational platforms, powerfully distributed via the BriefingsDirect Network of online media partners like ZDNet and As founder and principal analyst at Interarbor Solutions, Dana Gardner created BriefingsDirect to give online readers and listeners in-depth and direct access to the brightest thought leaders on IT. Our twice-monthly BriefingsDirect Analyst Insights Edition podcasts examine the latest IT news with a panel of analysts and guests. Our sponsored discussions provide a unique, deep-dive focus on specific industry problems and the latest solutions. This podcast equivalent of an analyst briefing session -- made available as a podcast/transcript/blog to any interested viewer and search engine seeker -- breaks the mold on closed knowledge. These informational podcasts jump-start conversational evangelism, drive traffic to lead generation campaigns, and produce strong SEO returns. Interarbor Solutions provides fresh and creative thinking on IT, SOA, cloud and social media strategies based on the power of thoughtful content, made freely and easily available to proactive seekers of insights and information. As a result, marketers and branding professionals can communicate inexpensively with self-qualifiying readers/listeners in discreet market segments. BriefingsDirect podcasts hosted by Dana Gardner: Full turnkey planning, moderatiing, producing, hosting, and distribution via blogs and IT media partners of essential IT knowledge and understanding.

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