Welcome!

Apache Authors: Elizabeth White, Pat Romanski, John Mertic, Liz McMillan, Janakiram MSV

News Feed Item

Digital Readiness Survey from Zeno Group Finds Social Media to Be Corporate Reputation Blind Spot for Executives

Survey suggests more than one-third of CEOs ignore their company's social media reputation when making important business decisions

NEW YORK, Dec. 10, 2012 /PRNewswire-USNewswire/ -- Zeno Group, the award-winning mid-size public relations agency, today released findings from the Zeno Digital Readiness Survey, which reveals many executives fail to consider social media reputation when making business decisions.  In fact, more than one-third of executives (36 percent) say that the CEO of their company does not care or cares little about the company's reputation in social media.  In addition, while most organizations say they would take some action to respond to an online crisis, at least 10 percent report their organizations would not take any action at all to engage with audiences online to address a damaging article or social media post.

(Photo: http://photos.prnewswire.com/prnh/20121210/DC26625-INFO)

The online survey polled 300 U.S. corporate executives, spanning a range of industries and titles of VP or higher, including C-suite executives, such as CEOs, presidents and chairmen.  Notably, over half of respondents described their firms as primarily business-to-business (B2B) companies, and all companies had annual revenues of at least $1 billion.  

From a sector view, the Zeno Digital Readiness Survey reveals a stark difference between B2C (business-to-consumer) and B2B companies in not only executive attitudes toward social media, but also in their ability to respond to an online challenge.

Specifically, the Zeno Digital Readiness Survey finds:

  • B2B companies lag their B2C counterparts when considering social media reputation.  B2C-focused executives say their company's CEO frequently considers social media reputation in their decision-making, with 70 percent indicating it's always or sometimes a factor, compared to 57 percent of B2B executives.  This leaves a significant number of B2B executives (43 percent) who indicate the CEO largely ignores their company's online reputation, compared to only 30 percent from the B2C sector.
  • B2C companies are prepared to respond more quickly to online audiences in a crisis.  63 percent of B2C executives believe their firms could respond to a negative online post within 24 hours compared to only 45 percent of B2B executives.
  • B2B companies are less likely to engage online in a crisis.  B2B executives are twice as likely to say that their firm would not engage an audience online at all to defend their reputation (13 percent, compared to 6 percent of B2C executives).

The overall findings suggest social media is a "corporate reputation blind spot," especially for B2B companies – a concerning notion considering social media now accounts for almost a quarter of people's time spent online.[i]  As a result, companies that continue to ignore the online community or dismiss its influence are putting their reputations at risk.

"Given the explosive growth of today's digital platforms, the Zeno Digital Readiness Survey shows a much larger percentage of companies than one would expect turning a blind eye to valuable customer views and insights," said Mark Shadle, managing director of Zeno's Corporate practice.  "These businesses, regardless of sector, risk serious reputational damage, as well as miss out on important stakeholder feedback, when they ignore social media conversations about their companies and their industries."

Attitudes toward social media reputation also appear to differ by company size.  Executives in larger firms (with more than 10,000 employees) are more likely to say their CEO always or sometimes considers their company's social media reputation, as compared to those at companies with less than 10,000 employees (71 percent versus 55 percent, respectively).  Among smaller firms, the tendency to ignore social media reputation is even more pronounced; 45 percent indicate it is rarely or never considered in decision-making, compared to 29 percent of larger firms.

Similarly, when looking at company size by revenue, larger firms are also more likely to respond quickly to a damaging issue online, with a majority of the largest firms (with revenue of $10 billion or more) saying they could react within 24 hours (63 percent), in contrast to 42 percent of smaller firms (less than $5 billion in revenue).

"In these results, we see too many organizations that are still not ready to use social media to their advantage, either to advance their reputations or defend them," added Shadle.  "Maintaining a positive social media reputation is no longer an optional communications strategy, but instead is a business imperative to be embraced by the entire organization, all the way up to the CEO's office."

About the Survey

The Zeno Digital Readiness Survey was conducted online within the United States by Harris Interactive between  October 4-11, 2012 among 300 corporate executives at companies with revenue of $1 billion or more.  No estimates of theoretical sampling error can be calculated.

About Zeno Group

Believers in the fearless pursuit of the unexpected, the award-winning Zeno Group operates as one firm across eleven full-service offices in New York, Chicago, Santa Monica, Dallas, Silicon Valley, Toronto, London, Beijing, Delhi, Jakarta, Singapore, and three satellite offices in Amsterdam, Sao Paolo and Tokyo.  Zeno is the 2011 and 2012 winner of the PR Week US Mid-Size Agency of the Year and 2011 Holmes Report US Creative Agency of the Year. The firm's practice areas include consumer, health, technology and corporate, all supported by planning, digital engagement and media.  Clients include: AstraZeneca, Bacardi, Bausch & Lomb, Brocade, DreamWorks Animation, Emirates, Facebook, Four Seasons Hotels & Resorts, Kia Motors America, Life Technologies, Lipton, Micron Technology, Inc., Nature's Path, Oak Investment Partners, Office Depot, Q -Cells, Pizza Hut, RIM, Sears, Seattle's Best Coffee and VeriFone. Zeno Group is a member of the Daniel J Edelman Company. Please visit us at zenogroup.com, like us on Facebook or follow us @zenogroup.

MEDIA CONTACT: 
Mark O'Connor
Zeno Group
[email protected]
212-299-8960 (O) 
203-246-9534 (M)

[i] "State of the Media: The Social Media Report, Q3 2011," The Nielsen Company, September 2011

SOURCE Zeno Group

More Stories By PR Newswire

Copyright © 2007 PR Newswire. All rights reserved. Republication or redistribution of PRNewswire content is expressly prohibited without the prior written consent of PRNewswire. PRNewswire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

@ThingsExpo Stories
You have great SaaS business app ideas. You want to turn your idea quickly into a functional and engaging proof of concept. You need to be able to modify it to meet customers' needs, and you need to deliver a complete and secure SaaS application. How could you achieve all the above and yet avoid unforeseen IT requirements that add unnecessary cost and complexity? You also want your app to be responsive in any device at any time. In his session at 19th Cloud Expo, Mark Allen, General Manager of...
Financial Technology has become a topic of intense interest throughout the cloud developer and enterprise IT communities. Accordingly, attendees at the upcoming 20th Cloud Expo at the Javits Center in New York, June 6-8, 2017, will find fresh new content in a new track called FinTech.
The 20th International Cloud Expo has announced that its Call for Papers is open. Cloud Expo, to be held June 6-8, 2017, at the Javits Center in New York City, brings together Cloud Computing, Big Data, Internet of Things, DevOps, Containers, Microservices and WebRTC to one location. With cloud computing driving a higher percentage of enterprise IT budgets every year, it becomes increasingly important to plant your flag in this fast-expanding business opportunity. Submit your speaking proposal ...
Amazon has gradually rolled out parts of its IoT offerings in the last year, but these are just the tip of the iceberg. In addition to optimizing their back-end AWS offerings, Amazon is laying the ground work to be a major force in IoT – especially in the connected home and office. Amazon is extending its reach by building on its dominant Cloud IoT platform, its Dash Button strategy, recently announced Replenishment Services, the Echo/Alexa voice recognition control platform, the 6-7 strategic...
Bert Loomis was a visionary. This general session will highlight how Bert Loomis and people like him inspire us to build great things with small inventions. In their general session at 19th Cloud Expo, Harold Hannon, Architect at IBM Bluemix, and Michael O'Neill, Strategic Business Development at Nvidia, discussed the accelerating pace of AI development and how IBM Cloud and NVIDIA are partnering to bring AI capabilities to "every day," on-demand. They also reviewed two "free infrastructure" pr...
Unsecured IoT devices were used to launch crippling DDOS attacks in October 2016, targeting services such as Twitter, Spotify, and GitHub. Subsequent testimony to Congress about potential attacks on office buildings, schools, and hospitals raised the possibility for the IoT to harm and even kill people. What should be done? Does the government need to intervene? This panel at @ThingExpo New York brings together leading IoT and security experts to discuss this very serious topic.
More and more brands have jumped on the IoT bandwagon. We have an excess of wearables – activity trackers, smartwatches, smart glasses and sneakers, and more that track seemingly endless datapoints. However, most consumers have no idea what “IoT” means. Creating more wearables that track data shouldn't be the aim of brands; delivering meaningful, tangible relevance to their users should be. We're in a period in which the IoT pendulum is still swinging. Initially, it swung toward "smart for smar...
"Dice has been around for the last 20 years. We have been helping tech professionals find new jobs and career opportunities," explained Manish Dixit, VP of Product and Engineering at Dice, in this SYS-CON.tv interview at 19th Cloud Expo, held November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA.
Complete Internet of Things (IoT) embedded device security is not just about the device but involves the entire product’s identity, data and control integrity, and services traversing the cloud. A device can no longer be looked at as an island; it is a part of a system. In fact, given the cross-domain interactions enabled by IoT it could be a part of many systems. Also, depending on where the device is deployed, for example, in the office building versus a factory floor or oil field, security ha...
"ReadyTalk is an audio and web video conferencing provider. We've really come to embrace WebRTC as the platform for our future of technology," explained Dan Cunningham, CTO of ReadyTalk, in this SYS-CON.tv interview at WebRTC Summit at 19th Cloud Expo, held November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA.
"At ROHA we develop an app called Catcha. It was developed after we spent a year meeting with, talking to, interacting with senior citizens watching them use their smartphones and talking to them about how they use their smartphones so we could get to know their smartphone behavior," explained Dave Woods, Chief Innovation Officer at ROHA, in this SYS-CON.tv interview at 19th Cloud Expo, held November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA.
WebRTC is the future of browser-to-browser communications, and continues to make inroads into the traditional, difficult, plug-in web communications world. The 6th WebRTC Summit continues our tradition of delivering the latest and greatest presentations within the world of WebRTC. Topics include voice calling, video chat, P2P file sharing, and use cases that have already leveraged the power and convenience of WebRTC.
The many IoT deployments around the world are busy integrating smart devices and sensors into their enterprise IT infrastructures. Yet all of this technology – and there are an amazing number of choices – is of no use without the software to gather, communicate, and analyze the new data flows. Without software, there is no IT. In this power panel at @ThingsExpo, moderated by Conference Chair Roger Strukhoff, Dave McCarthy, Director of Products at Bsquare Corporation; Alan Williamson, Principal...
20th Cloud Expo, taking place June 6-8, 2017, at the Javits Center in New York City, NY, will feature technical sessions from a rock star conference faculty and the leading industry players in the world. Cloud computing is now being embraced by a majority of enterprises of all sizes. Yesterday's debate about public vs. private has transformed into the reality of hybrid cloud: a recent survey shows that 74% of enterprises have a hybrid cloud strategy.
In his keynote at 18th Cloud Expo, Andrew Keys, Co-Founder of ConsenSys Enterprise, provided an overview of the evolution of the Internet and the Database and the future of their combination – the Blockchain. Andrew Keys is Co-Founder of ConsenSys Enterprise. He comes to ConsenSys Enterprise with capital markets, technology and entrepreneurial experience. Previously, he worked for UBS investment bank in equities analysis. Later, he was responsible for the creation and distribution of life sett...
An IoT product’s log files speak volumes about what’s happening with your products in the field, pinpointing current and potential issues, and enabling you to predict failures and save millions of dollars in inventory. But until recently, no one knew how to listen. In his session at @ThingsExpo, Dan Gettens, Chief Research Officer at OnProcess, discussed recent research by Massachusetts Institute of Technology and OnProcess Technology, where MIT created a new, breakthrough analytics model for ...
Successful digital transformation requires new organizational competencies and capabilities. Research tells us that the biggest impediment to successful transformation is human; consequently, the biggest enabler is a properly skilled and empowered workforce. In the digital age, new individual and collective competencies are required. In his session at 19th Cloud Expo, Bob Newhouse, CEO and founder of Agilitiv, drew together recent research and lessons learned from emerging and established compa...
20th Cloud Expo, taking place June 6-8, 2017, at the Javits Center in New York City, NY, will feature technical sessions from a rock star conference faculty and the leading industry players in the world. Cloud computing is now being embraced by a majority of enterprises of all sizes. Yesterday's debate about public vs. private has transformed into the reality of hybrid cloud: a recent survey shows that 74% of enterprises have a hybrid cloud strategy.
Whether your IoT service is connecting cars, homes, appliances, wearable, cameras or other devices, one question hangs in the balance – how do you actually make money from this service? The ability to turn your IoT service into profit requires the ability to create a monetization strategy that is flexible, scalable and working for you in real-time. It must be a transparent, smoothly implemented strategy that all stakeholders – from customers to the board – will be able to understand and comprehe...
DevOps is being widely accepted (if not fully adopted) as essential in enterprise IT. But as Enterprise DevOps gains maturity, expands scope, and increases velocity, the need for data-driven decisions across teams becomes more acute. DevOps teams in any modern business must wrangle the ‘digital exhaust’ from the delivery toolchain, "pervasive" and "cognitive" computing, APIs and services, mobile devices and applications, the Internet of Things, and now even blockchain. In this power panel at @...