Welcome!

Apache Authors: Carmen Gonzalez, Liz McMillan, Elizabeth White, Pat Romanski, Christopher Harrold

News Feed Item

Garuda Indonesia Awarded "The World's Best Cabin Staff" by Skytrax at the Farnborough International Airshow



Garuda Indonesia Awarded "The World's Best Cabin Staff" by Skytrax
JAKARTA, July 15, 2014 - (ACN Newswire) - In line with its continuous service improvement and on-going business transformation through the "Quantum Leap 2011-2015" program, and after winning the title of "The World's Best Regional Airline" in 2012 and "The World's Best Economy Class" in 2013, Garuda Indonesia has been awarded as airline with "The World's Best Best Cabin Staff" by Skytrax London, on Tuesday, 15th July 2014.

The award was presented by the CEO of Skytrax Mr Edward Plaisted to the President and CEO of Garuda Indonesia Mr Emirsyah Satar, during the biggest airshow in the world, the Farnborough International Airshow 2014. The award was given to Garuda Indonesia based on a global customer satisfaction survey conducted by Skytrax of more than 18 million passengers between August 2013 and May 2014.

Skytrax is acknowledged as running one of the most comprehensive customer satisfaction surveys in the airline industry. More than 105 different nationalities participated in the customer satisfaction survey, which covered over 245 airlines, from largest international airlines to smaller domestic carriers. The surveys measure standards across 41 key performance indicators of airline front-line product and service.

Commenting on the honors, Mr Emirsyah Satar said, "I would certainly like to thank Skytrax and all of our loyal customers for recognizing the efforts we have made in our services, presenting the "Garuda Indonesia Experience" which aims to ignite each of the five senses and bestowing Garuda Indonesia with "The World's Best Cabin Staff 2014" award in this prominent ceremony."

"Being awarded "The World's Best Cabin Staff 2014" is certainly an honor for all of Garuda's dedicated employees - and in particular our cabin crews, who have committed themselves wholeheartedly to the advancement of Garuda Indonesia and have embraced the challenge together to achieve a level of "Service of Excellence". I believe that this award will serve as further inspiration for Garuda and its employees to remain committed and even improve further, while it will also mark another milestone as a firm recognition of the sustained development which we have continued to make over the recent years, not only in terms of services, but also throughout all aspects of our company."

Garuda Indonesia introduced its distinctive service, the "Garuda Indonesia Experience", which is a service concept based on Indonesia's rich cultural heritage, in 2009. This unique service blends the country's warm and gracious hospitality as well as its unique atmosphere with the airline's professional service, which puts priorities in safety and comfort.

The Indonesian hospitality concept was then translated into services that delighted the five senses: sight, sound, taste, scent, and touch by reflecting the unique and diverse elements of the archipelago's rich ethnic groups, traditions, culture, art, music and the inner spiritual beauty of the people.

By offering product and services based on Indonesian culture and hospitality, the local passengers travelling abroad can feel quite at home during their flights with Garuda Indonesia, while for foreign visitors can feel the hospitality and nuances that are uniquely Indonesia, even before they arrive in the country.

As Garuda Indonesia carries out its business transformation program and continuous service improvements, the airline's performance is increasingly being recognized at international level. Garuda Indonesia was awarded "The World's Best Regional Airline" at the Farnborough International Airshow 2012 and "The World's Best Economy Class" by Skytrax during the Paris Aishow 2013. Garuda Indonesia is now also included in the list of "The World's Top 10 Airlines" by Skytrax.

Furthermore, during the "Passenger Choice Award 2013" held in September 2013 in Anaheim, California, USA, and organized by "Airline Passenger Experience Association (APEX)", Garuda Indonesia was chosen as the "Best in Region: Asia and Australasia".

About PT Garuda Indonesia (Persero) Tbk.

Presenting a new level of service excellence in air travel, Garuda Indonesia, the national airline of Indonesia, seamlessly connects more than 60 destinations worldwide to not only one of the largest economies in Southeast Asia, but also an array of exotic locations in the beautiful archipelago of Indonesia all at once. With close to 600 daily flights and a fleet of around 140 aircraft (the average age of which is less than 6 years old), Garuda Indonesia proudly serves its passengers with the award-winning "Garuda Indonesia Experience" service, which highlights Indonesia's warm hospitality and rich diverse culture.

The airline continuously strives, through its ongoing transformation program, to provide better and more convenient services with one of the youngest fleets in the sky, which should grow to around 194 aircraft by 2015. The progress of Garuda Indonesia's Quantum Leap program towards becoming one of the best airlines in the world, can be seen from its achievement to rank as the 8th best airline in the world in the 2013 SkyTrax airline ranking (http://www.worldairlineawards.com/Awards_2013/Airline2013.htm), and its winning the prestigious World's Best Economy Class award from SkyTrax in 2013. (http://www.worldairlineawards.com/Awards_2013/yclass.htm). Garuda Indonesia was also named "Best in Region: Asia and Australasia" at the global Passengers Choice Awards 2013.

In March 2014, Garuda Indonesia joined SkyTeam, the global airline alliance with 20 members, providing access to an extensive global network with over 15,700 daily flights to 1,064 destinations in 178 countries.

For further information, please visit www.garuda-indonesia.com, Twitter: @IndonesiaGaruda, youtube.com/GarudaIndonesia1949 or facebook.com/PT.GarudaIndonesia.

Source: PT Garuda Indonesia (Persero) Tbk.

Contact:
Garuda Indonesia
Pujobroto
VP Corporate Communications
Tel: +62 21 2560 1068
E-mail: [email protected]




Copyright 2014 ACN Newswire. All rights reserved.

More Stories By ACN Newswire

Copyright 2008 ACN Newswire. All rights reserved. Republication or redistribution of ACN Newswire content is expressly prohibited without the prior written consent of ACN Newswire. ACN Newswire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

IoT & Smart Cities Stories
Moroccanoil®, the global leader in oil-infused beauty, is thrilled to announce the NEW Moroccanoil Color Depositing Masks, a collection of dual-benefit hair masks that deposit pure pigments while providing the treatment benefits of a deep conditioning mask. The collection consists of seven curated shades for commitment-free, beautifully-colored hair that looks and feels healthy.
The textured-hair category is inarguably the hottest in the haircare space today. This has been driven by the proliferation of founder brands started by curly and coily consumers and savvy consumers who increasingly want products specifically for their texture type. This trend is underscored by the latest insights from NaturallyCurly's 2018 TextureTrends report, released today. According to the 2018 TextureTrends Report, more than 80 percent of women with curly and coily hair say they purcha...
The textured-hair category is inarguably the hottest in the haircare space today. This has been driven by the proliferation of founder brands started by curly and coily consumers and savvy consumers who increasingly want products specifically for their texture type. This trend is underscored by the latest insights from NaturallyCurly's 2018 TextureTrends report, released today. According to the 2018 TextureTrends Report, more than 80 percent of women with curly and coily hair say they purcha...
We all love the many benefits of natural plant oils, used as a deap treatment before shampooing, at home or at the beach, but is there an all-in-one solution for everyday intensive nutrition and modern styling?I am passionate about the benefits of natural extracts with tried-and-tested results, which I have used to develop my own brand (lemon for its acid ph, wheat germ for its fortifying action…). I wanted a product which combined caring and styling effects, and which could be used after shampo...
The platform combines the strengths of Singtel's extensive, intelligent network capabilities with Microsoft's cloud expertise to create a unique solution that sets new standards for IoT applications," said Mr Diomedes Kastanis, Head of IoT at Singtel. "Our solution provides speed, transparency and flexibility, paving the way for a more pervasive use of IoT to accelerate enterprises' digitalisation efforts. AI-powered intelligent connectivity over Microsoft Azure will be the fastest connected pat...
There are many examples of disruption in consumer space – Uber disrupting the cab industry, Airbnb disrupting the hospitality industry and so on; but have you wondered who is disrupting support and operations? AISERA helps make businesses and customers successful by offering consumer-like user experience for support and operations. We have built the world’s first AI-driven IT / HR / Cloud / Customer Support and Operations solution.
Codete accelerates their clients growth through technological expertise and experience. Codite team works with organizations to meet the challenges that digitalization presents. Their clients include digital start-ups as well as established enterprises in the IT industry. To stay competitive in a highly innovative IT industry, strong R&D departments and bold spin-off initiatives is a must. Codete Data Science and Software Architects teams help corporate clients to stay up to date with the mod...
At CloudEXPO Silicon Valley, June 24-26, 2019, Digital Transformation (DX) is a major focus with expanded DevOpsSUMMIT and FinTechEXPO programs within the DXWorldEXPO agenda. Successful transformation requires a laser focus on being data-driven and on using all the tools available that enable transformation if they plan to survive over the long term. A total of 88% of Fortune 500 companies from a generation ago are now out of business. Only 12% still survive. Similar percentages are found throug...
Druva is the global leader in Cloud Data Protection and Management, delivering the industry's first data management-as-a-service solution that aggregates data from endpoints, servers and cloud applications and leverages the public cloud to offer a single pane of glass to enable data protection, governance and intelligence-dramatically increasing the availability and visibility of business critical information, while reducing the risk, cost and complexity of managing and protecting it. Druva's...
BMC has unmatched experience in IT management, supporting 92 of the Forbes Global 100, and earning recognition as an ITSM Gartner Magic Quadrant Leader for five years running. Our solutions offer speed, agility, and efficiency to tackle business challenges in the areas of service management, automation, operations, and the mainframe.