Welcome!

Apache Authors: Pat Romanski, Liz McMillan, Elizabeth White, Christopher Harrold, Janakiram MSV

Related Topics: @DevOpsSummit, Containers Expo Blog, Apache, DevOps Summit

@DevOpsSummit: Blog Feed Post

APM and DevOps By @AppDynamics | @DevOpsSummit [#DevOps]

How To Collaborate Effectively with the Virtual War Room

APM and DevOps: How To Collaborate Effectively with the Virtual War Room

When a critical application starts behaving badly, everyone and their uncle is on high alert, on conference bridges, chat sessions, and often physically in the same room trying to get to the bottom of the problem. And here’s how the conversation usually goes:

    Non-Technical Lead: “Okay, what do we know?”
    IT Ops Lead: “The system is slow and crashing intermittently.”
    Non-Technical Lead: “And?”
    IT Ops Lead: “And we don’t know why. Server team, what can you tell us?”
    Server Lead: “Servers are fine. Maybe there’s a problem with the network?”
    Network Lead: “Network looks fine. Maybe it’s the database?”
    Database Lead: “Databases look fine. The application might be doing something it shouldn’t though.”
    Non-Technical Lead: “$#[email protected]! Customers can’t check out and we’re losing revenue by the minute — how can you say each of your systems is fine?!?!”

At this point, everyone looks to their individual tools with their system-specific metrics. Server team talks CPU, memory, and disk I/O; network team talks throughput, packet loss, and latency; database team talk top queries, cache-hit ratios, and connection counts.

And round-and-round they go. Eventually, the dev team is called in. Then it just gets worse.

But there’s a better way.

Over the past 10 years, performance monitoring has revolutionized IT, specifically because measuring application behavior in terms of Business Transactions is something *everyone* can agree on, because everyone understands what it means when “Checkout” is slow, stalled, or errored, even the Non-Technical Lead.

And the best part is, Dev and Ops can agree on it too.

That said, until now there’s still been a significant limitation when it comes to accessing this data, as there hasn’t been a simple way for everyone to get on the same page, looking at the same data, on the same screen, in a purpose-built collaboration solution designed around application performance monitoring.

Which is why AppDynamics new Virtual War Room is so groundbreaking.

Starting a session is easy as can be — one click and you’re up and running. From there, invitations can be sent to anyone to join.

Once in the Virtual War Room, everyone’s immediately on the same page, with dashboards and widgets providing business context with application transaction data. For instance, the example below depicts an e-commerce scenario in which an order processing issue is preventing orders from being fulfilled. The Business Transaction view of Orders Processed is something everyone can understand, and therefore everyone can see there’s an issue:

Screen Shot 2014-12-03 at 11.16.03 AM

As demonstrated in this example, chat functionality allows team members to collaborate in real-time, with annotations added to the graphs when War Room Notes are entered. The conversation begins with a team member inquiring if any diagnostics have been performed (looking at Snapshots), and when it’s discovered there have been timeout exceptions, a second graph is added displaying blocked threads. Seeing the inverse relationship between Blocked Threads and Orders Processed, thread capacity is increased to resolve the issue.

It might seem simple – and for demonstration purposes the scenario definitely is – but the reality of coming to these conclusions in today’s enterprises is far from straight forward. In day-to-day practice, it’s just too easy to be consumed by a tunnel-vision worldview based on silos of responsibility. Without unbiased data, presented in clear business context, the blame game is the outcome to be expected. Thankfully, with AppDynamics Virtual War Room that doesn’t have to be the case.

In a nutshell, this is how AppDynamics enables true DevOps collaboration with our new Virtual War Room:

  1. Get everyone on the same page by looking at the same Business Transaction data
  2. Keep the focus on metrics that translate to the business value the application delivers; dive in deeper when appropriate
  3. Include as broad an audience as possible and foster communication, with chat and annotation capability
  4. Identify resolution criteria, assign ownership
  5. Take lessons learned to improve development, test, deployment, and production processes.

Now imagine doing this not just during a hair-on-fire production issue, but during a load test, deployment or pilot scenario. Powerful stuff. Only from AppDynamics.

The post APM & DevOps: How To Collaborate Effectively with the Virtual War Room written by Michael Butt appeared first on Application Performance Monitoring Blog from AppDynamics.

Read the original blog entry...

More Stories By AppDynamics Blog

In high-production environments where release cycles are measured in hours or minutes — not days or weeks — there's little room for mistakes and no room for confusion. Everyone has to understand what's happening, in real time, and have the means to do whatever is necessary to keep applications up and running optimally.

DevOps is a high-stakes world, but done well, it delivers the agility and performance to significantly impact business competitiveness.

IoT & Smart Cities Stories
Predicting the future has never been more challenging - not because of the lack of data but because of the flood of ungoverned and risk laden information. Microsoft states that 2.5 exabytes of data are created every day. Expectations and reliance on data are being pushed to the limits, as demands around hybrid options continue to grow.
Dion Hinchcliffe is an internationally recognized digital expert, bestselling book author, frequent keynote speaker, analyst, futurist, and transformation expert based in Washington, DC. He is currently Chief Strategy Officer at the industry-leading digital strategy and online community solutions firm, 7Summits.
With 10 simultaneous tracks, keynotes, general sessions and targeted breakout classes, @CloudEXPO and DXWorldEXPO are two of the most important technology events of the year. Since its launch over eight years ago, @CloudEXPO and DXWorldEXPO have presented a rock star faculty as well as showcased hundreds of sponsors and exhibitors! In this blog post, we provide 7 tips on how, as part of our world-class faculty, you can deliver one of the most popular sessions at our events. But before reading...
Charles Araujo is an industry analyst, internationally recognized authority on the Digital Enterprise and author of The Quantum Age of IT: Why Everything You Know About IT is About to Change. As Principal Analyst with Intellyx, he writes, speaks and advises organizations on how to navigate through this time of disruption. He is also the founder of The Institute for Digital Transformation and a sought after keynote speaker. He has been a regular contributor to both InformationWeek and CIO Insight...
DXWorldEXPO LLC, the producer of the world's most influential technology conferences and trade shows has announced the 22nd International CloudEXPO | DXWorldEXPO "Early Bird Registration" is now open. Register for Full Conference "Gold Pass" ▸ Here (Expo Hall ▸ Here)
Bill Schmarzo, author of "Big Data: Understanding How Data Powers Big Business" and "Big Data MBA: Driving Business Strategies with Data Science" is responsible for guiding the technology strategy within Hitachi Vantara for IoT and Analytics. Bill brings a balanced business-technology approach that focuses on business outcomes to drive data, analytics and technology decisions that underpin an organization's digital transformation strategy.
@DevOpsSummit at Cloud Expo, taking place November 12-13 in New York City, NY, is co-located with 22nd international CloudEXPO | first international DXWorldEXPO and will feature technical sessions from a rock star conference faculty and the leading industry players in the world. The widespread success of cloud computing is driving the DevOps revolution in enterprise IT. Now as never before, development teams must communicate and collaborate in a dynamic, 24/7/365 environment. There is no time t...
The Internet of Things will challenge the status quo of how IT and development organizations operate. Or will it? Certainly the fog layer of IoT requires special insights about data ontology, security and transactional integrity. But the developmental challenges are the same: People, Process and Platform and how we integrate our thinking to solve complicated problems. In his session at 19th Cloud Expo, Craig Sproule, CEO of Metavine, demonstrated how to move beyond today's coding paradigm and sh...
CloudEXPO New York 2018, colocated with DXWorldEXPO New York 2018 will be held November 11-13, 2018, in New York City and will bring together Cloud Computing, FinTech and Blockchain, Digital Transformation, Big Data, Internet of Things, DevOps, AI, Machine Learning and WebRTC to one location.