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It’s Time To Evolve To ITSM 2.0 By @ITInvolve | @DevOpsSummit [#DevOps]

When did our industry decide chasing tickets was the best way to manage IT support and operations work?

It’s Time To Evolve To ITSM 2.0

By Matthew Selheimer

Tickets are useful as a status tracking mechanism, but when did our industry decide chasing tickets was the best way to manage IT support and operations work?

We think it’s time to evolve to an ITSM 2.0 approach that puts the focus on ensuring IT support and operations teams have the information they need to solve issues instead of chasing and filling out tickets after the “real work” is done somewhere else.

To understand more of what we mean by ITSM 2.0, check out these free resources:

If you want to get to ITSM 2.0, just click on contact us at the top of the page or call 877-741-8944 and one of our experts will be in touch soon.

You can also sign up to try it now.

Matthew Selheimer
Chief Technical Evangelist and SVP of Marketing
ITinvolve

Read the original blog entry...

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ITinvolve creates Cross-Team Workspaces that bring the right people, tools, information and analysis together to help teams do their jobs more effectively.

Supporting workspaces for development and infrastructure projects, IT management processes, what-if scenarios, and environment analysis, ITinvolve is the application where IT and the business work together to achieve greater agility while ensuring operational stability and quality. Less searching, less guesswork, and fewer silos – that’s People Powered IT™. For more information, visit www.itinvolve.com.

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